Jennifer Kirkland

Jennifer Kirkland

Director of Operations

20 West Bank Street, Suite 7
Petersburg, Virginia 23803-3279
Phone: (804) 862-8002, ext. 3049
FAX: (804) 863-1665
Email: jkirkland@d19csb.com

The Operations Division provides support services to consumers and staff of District 19 CSB, to include the following areas:

  • Human Rights
  • Administrative Policies and Procedures
  • Confidentiality/Health Insurance Portability and Accountability Act (HIPAA)
  • Documentation
  • Compliance (internal, local, state & federal mandates)
  • Consumer Outcomes & Satisfaction
  • Health and Safety Management
  • Risk Management
  • Training (Quality Improvement (QI)-related)
  • Records Management
  • Policy Development (QI-related)
  • Credentialing/Managed Care
  • Benefits Eligibility and Access for Consumers
  • Data Integrity
  • Consumer Advocacy
  • Facilities Management
  • Procurement
  • Human Resources
  • EHR Project Management