The Operations Division provides support services to consumers and staff of District 19 CSB, to include the following areas:

• Human Rights
• Administrative Policies and Procedures
• Confidentiality/Health Insurance Portability and Accountability Act (HIPAA)
• Documentation
• Compliance  (internal, local, state & federal mandates)
• Consumer Outcomes & Satisfaction
• Health and Safety Management
• Risk Management
• Training (Quality Improvement (QI)-related)
• Records Management
• Policy Development (QI-related)
• Credentialing/Managed Care
• Bi-Monthly Operations Bulletin which communicates pertinent, timely information  related to activities/issues of the Operations Division
• Benefits Eligibility and Access for Consumers
• Data Integrity
• Consumer Advocacy
• Management Information Systems
• Facilities Management
• Procurement

Updated August 16, 2012

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